Hire the Best Delivery Head in Abu Dhabi, United Arab Emirates

Experienced Business Head with a background in Service Delivery, Sales, Solutioning, Client relations and financial management. Prior experience in organizational leadership and executive administration lends strong leadership abilities to qualifications. Exemplary professional expertise and superior communication skills in both written and spoken forms. A strategic thinker and dynamic leader, adept at managing diverse teams and navigating complex market landscapes. Possessing a strong business acumen and a deep understanding of industry trends, I excel in formulating and executing innovative strategies that result in enhanced market positioning and sustainable revenue growth. Core Competencies Revenue Growth and Profitability Optimization Market Analysis and Competitive Intelligence Sales Forecasting and Pipeline Management Excellent Communication and Presentation Skills IT Services (Managed/Shared Services) Service Delivery Modelling & Transition Strategy Client Relationship & Experience Management. Team Leadership and Performance Management

• 20 years of IT Program, Project Management, Transition management and Service Delivery experience in Application and Infrastructure Domains in India and Global for End User Computing, Cloud Computing, Infrastructure, Data Center Operations, Automation, Security Operations, Risk Management, Financial Management, Compliance, Asset Management, Vendor Management and Governance. • Leading a team of 325+ and supporting Datacenter services, Network and End User Management (Service Desk, Desk-side Support, VIP Support), Remediation, Application support, Service Management, Core banking and Batch Operations • Experience in Banking and financial institutions, BPO, ITES, IT Organization, Telecom, Health care, Retail & Distribution, Energy & Utility and Government Industry domains. • Worked effectively with people from diverse professional and cultural backgrounds and communicate ideas in clear easy-to-understand terms. • Experienced in Delivery, Program, and Project Management and managed small to complex programs. • Exceptional Strength in handling large size account with key focus and ensuring the Services Revenue.

Hi! My name is Joseph. An exceptionally talented individual. I am willing to bring a host of unique skills and abilities which will enable me to become a valuable member of your team. I have been adept at showcasing high-performing efforts in developing and implementing deliberate service delivery management and highly analytical improvement strategies and plans. Throughout my professional career, I have made a track record of managing contract integration and operational models with a focus on enhancing client satisfaction levels. I am mainly recognized as Performance-driven and results-oriented professional with 15+ years of experience in IT & digital delivery operations planning and management. I have a proven ability to provide complete service operations and customer service for improving customer satisfaction. I am mainly known for building effective operation, relationship guidance and training teams for continuous employee growth. I have possessed remarkable expertise in Project Management, Service Delivery Management, Team Management, and client relation Furthermore, I have proven expertise in addressing formal and informal meetings to comply necessary procedures and policies. I am equipped with understanding of project management best practices, such as Agile and Waterfall, to lead dozens of on/off-shore resources in delivering projects on time and on budget and in full compliance to all customer expectations/ contract SLAs. I have capabilities of managing multiple projects in line with specifications while ensuring timely delivery of projects to achieve the desired objectives. I have been adept at utilising a proactive hands-on management approach and engages at all levels of an organization; fostering teamwork, best practices utilising common project management methodologies, standards, and tools to improve services and the overall quality of projects. Some of the key skills include: • IT Technology • Project Management • Strategic Planning • Service Delivery Management • Problem & Issue Resolution • Quality Control • Operations Management • Contract Integration • Vendor Management • Asset Management Should you have any further questions regarding my professional experience or skills, feel free to connect with me via phone or email.

A well rounded Software Professional and MBA with extensive experience in Project Management (Registered PRINCE2® Practitioner), Delivery Management and Product Implementation specializing in delivering IT products/solutions and motivated to drive projects from start to finish, achieving high client satisfaction.

SAP Skill Set SAP FICO, REFX, FSCM, FM, RAR, FCC, FI-GL, AR, AP, Bank, Assets, Tax Compliance (US, Europe, India, Middle East, Africa Asia) CO-CCA, IO, PCA, PC,ML, COPA. REFX - (Lease In, Lease Out, IFRS Valuation, Revenue Recognition, Third Party Property Mgt. Sales Base, SCS) FSCM - (Cash Mgt, Loan Mgt, Money Market, Equity Market, BCM, Credit Mgt, Collection Mgt.) FM- Fund Management (BCS, Commitments) FCC-Financial Closing Cockpit, ICMR- Intercompany Matching and Reconciliation RAR- Revenue Accounting and Reporting with Sales and Distribution

Information Technology Professional with over 23 years experience with global organizations. Presently engaged as the (CITO) Head & Vice President of Information Technology Operations in one of the biggest and premier global financial service company. Previously held a role of Senior Executive Leader (SVP & Head) in one of the biggest, progressive, and dynamic financial institution in the Middle East. Served as the Chairman Emeritus and Co-founder of AdvanceTechWerx Solutions, LLC - a progressive, no nonsense technology solutions and systems integrator company which aims to deliver technology products, services, and support that just works...! Previously connected with a global organization that provide technology solutions aimed at governments as the Technology & Deployment Director. Rendered long-term consultancy services with one of the world's biggest technology services & manufacturing company based in Japan as a Senior Technology Program and Portfolio Manager. Held strategic roles with several global banking and financial institutions serving critical functions in Banking Operations, Information Technology Regional Operations, IT Strategy, Organizational Management, Service Delivery, Digital Transformation, and Data Security Management. Also held professional consultancy engagements w/ several global organizations in the turnkey solutions, start-ups, telecoms, pharmaceutical, semiconductor, process outsourcing, software, construction, and hospitality management sectors both locally and overseas. Extensive exposure in critical function areas: • Technology & Business Operations Management • Corporate Operations - Conglomerate & Start-ups • Digital Transformation & Strategy - Planning, Architecture, Operations • Cloud Platform Engineering - Design, Implementation & Operations • IT Governance - Technology Ops, Security, Risk & Compliance, • Service Delivery Management - Service Operations, Technical Project Management • Solutions & Application Engineering - Software Development, Application Management • DevSecOps - Planning, Architecture / Engineering and Operations • Cryptocurrency & Blockchain - Architecture, AlgoSec, Platform Engineering, ICO • Artificial Intelligence & Machine Learning - Data Science, Neural Network, NLP • Data Center Operations & Management - Planning, Architecture, & Engineering, • Business Process Outsourcing - Country Operations, Site Operations • Industrial Engineering - Solutions Design & Manufacturing • Corporate Services Operations - Business Management, Finance & Budget Management

I have 14+ years’ experience in IT industry and Software development in Administrative and Technical roles like Service Delivery Head, Project Manager, Presales technical consultant, System analyst, Team leader and Full-stack developer. Experience in projects for ERP & CRM systems (MS dynamics CRM, Dynamics 365 Business Center, Odoo & ERPNext), BI Solutions (Power BI & Qlik Sense), MS SharePoint, Power Apps, Power Automations, Content Management System, Electronic document and records management systems, e-commerce solutions, Business Process management, and Custom software development for Web Apps, Websites & Mobile Apps. Interested in Digital Transformation, RPA, AI, ML, Blockchain, Data governance, Big-Data and Distributed systems.

EMEA Project and Delivery Manager